Shipping Policy

Effective Date: 01 April 2023 

 

Thank you for choosing DH Kitchen Hub as your trusted kitchenware marketplace. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased from our website. Please read this policy carefully to understand our shipping procedures and your rights as a customer. By placing an order with us, you agree to comply with the terms and conditions outlined below. 

 

1. Shipping Zones and Delivery Areas

We currently offer shipping services within India. However, please note that certain remote locations or areas with restricted access may have limited or no delivery service available. We encourage you to verify your delivery address during the checkout process to determine if we can deliver to your location. 

 

2. Processing Time

After placing an order, please allow us 2 working days to process and pack your items before they are shipped. Processing time may vary depending on the availability of the product, order volume, and other factors. We will notify you promptly if there are any significant delays in processing your order. 

 

3. Shipping Methods and Carriers

We work with reliable shipping carriers to ensure that your orders are delivered safely and efficiently. The shipping method and carrier for your order will be determined based on factors such as the size, weight, and destination of the package. We may use both standard and expedited shipping services to provide you with the best possible delivery options. 

 

4. Shipping Costs and Free Shipping

Shipping costs will be calculated and displayed during the checkout process. The shipping charges may vary depending on the total order value, weight, and delivery location. We strive to offer competitive shipping rates to our customers. However, please note that additional charges, such as customs duties or taxes, may apply for international shipments and will be the responsibility of the recipient. 

 

We may also offer free shipping promotions from time to time. The eligibility criteria for free shipping, such as minimum order value or specific products, will be clearly communicated on our website and promotional materials. 

 

5. Estimated Delivery Time

The estimated delivery time will be provided to you during the checkout process and in the order confirmation email. Please note that the estimated delivery time is an approximation and may vary depending on factors beyond our control, such as weather conditions, transportation delays, or unforeseen circumstances. We will make our best efforts to ensure timely delivery and keep you informed of any significant delays. 

 

6. Order Tracking

Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number on our website or directly with the shipping carrier to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the carrier. 

 

7. Delivery Attempts and Re-Delivery

Our shipping carriers will make reasonable attempts to deliver your package to the provided address. If the carrier is unable to deliver the package on the first attempt, they may re-attempt delivery on subsequent days or leave a notification for you to arrange a pickup or schedule a re-delivery. It is your responsibility to provide accurate delivery information and ensure someone is available to receive the package during the expected delivery window. 

 

8. Package Inspection and Damages

Upon receiving your package, please carefully inspect the contents for any visible damages or discrepancies. If you notice any issues, please contact our customer support team within [insert number of days] days of receipt. To assist us in addressing your concern, please provide clear photographs and a detailed description of the damages or discrepancies. We will work with you to resolve the issue promptly. 

 

9. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Returns Policy available on our website. 

 

10. Customer Support

Our dedicated customer support team is available to assist you with any shipping-related inquiries or concerns. If you have any questions or require assistance, please contact us via info@dhkitchen.com 

 

11. Modifications to the Shipping Policy

DH Kitchen Hub reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically to stay informed of any updates. 

 

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Shipping Policy. 

 

If you have any further questions or require clarification regarding our shipping policy, please do not hesitate to contact us at info@dhkitchenhub.com.

 

Last updated: 01 April 2023