Returns & Refund Policy
Thank you for shopping at Dhkitchenhub. We value your satisfaction and want to ensure that you have a pleasant shopping experience with us. This Return and Refund Policy outlines our guidelines and procedures for returning products and receiving refunds. By making a purchase on our website, you agree to the terms and conditions of this policy.
1. Return Eligibility
1.1 To be eligible for a return, the product must meet the following criteria:
a. The product must be unused, undamaged, and in its original packaging.
b. The product should be in the same condition as received, including all accessories, manuals, and promotional items.
1.2 Dhkitchenhub reserves the right to refuse a return if the product does not meet the eligibility criteria mentioned above.
2. Return Process
2.1 If you wish to return a product, please follow these steps:
a. Contact our customer support team within [number of days, e.g., 7 days] of receiving the product.
b. Provide the order details, including the product name, order number, and reason for the return.
c. Our customer support team will guide you through the return process and provide you with the necessary instructions.
d. Pack the product securely in its original packaging, including all accessories, manuals, and promotional items.
e. Ship the product back to the address provided by our customer support team.
2.2 The return shipping costs will be borne by the customer unless the return is due to an error on our part or a defective product.
2.3 We recommend using a trackable shipping method to ensure that the product reaches us safely. Dhkitchenhub will not be responsible for any lost or damaged items during the return shipping process.
3. Refund Process
3.1 Once we receive the returned product and verify its eligibility, we will initiate the refund process.
3.2. The refund will be issued in the same payment method used for the original purchase, unless otherwise agreed upon by both parties.
3.3. The refund amount will exclude any shipping charges incurred during the original purchase, unless the return is due to an error on our part or a defective product.
3.4. Dhkitchenhub reserves the right to deduct a restocking fee from the refund amount in certain cases, such as if the returned product is not in its original condition or if it is missing any accessories or components.
4. Non-Returnable Items
4.1. The following items are non-returnable:
a. Perishable goods, such as food items or consumables.
b. Custom-made or personalised products.
c. Products marked as "final sale" or "non-returnable" on the product page.
5. Exchange Policy
5.1. Dhkitchenhub currently does not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item.
6. Cancellation Policy
6.1. If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped. Once the order is shipped, the return process mentioned above will apply.
7. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us through the following channels:
• Email: info@dhkitchenhub.com
• Phone: +91-9582557782
• Address: Wazirpur Industrial Area Ashok Vihar, Plot no C-91/8, Block-C, 110052 Delhi Delhi, India
Note: Dhkitchenhub reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
Effective Date: 31/04/2023
